The following terms and conditions apply to all services provided by us on your behalf, unless we have concluded a contract with you that has been signed by an authorized representative of MKB Global Mail & Freight GmbH.​

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1. Scope:

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These General Terms and Conditions (GTC) apply to all services provided by MKB Global Mail & Freight GmbH, Hosnedlgasse 8, 1220 Vienna (hereinafter referred to as "Global Mail") to its customers (hereinafter referred to as "Customers"), unless expressly agreed otherwise in writing. Deviating terms and conditions of the Customer shall only be recognized if Global Mail has expressly agreed to them in writing.​

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2. Conclusion of Contract:

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The presentation of products and services by Global Mail does not constitute a legally binding offer but rather an invitation for the Customer to submit an offer. A contract is only concluded upon written order confirmation by Global Mail.​

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3. Services of Global Mail:

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Global Mail reserves the right to modify or remove prices, services, or service descriptions without prior notice and to introduce new prices, services, or service descriptions. Errors and mistakes are excepted.

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Global Mail may perform services itself or through third parties (e.g., transport companies). The selection and commissioning of third parties are at the sole discretion of Global Mail. Global Mail determines packaging and shipping methods at its own discretion, including the division of shipments and the selection of transport companies. To the extent that Global Mail is liable for the services of commissioned partner companies, such liability is limited to the liability of the respective partner company towards Global Mail.

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The Customer has the right to cancel submitted orders. Any services already provided in connection with these orders will be invoiced to the Customer. Global Mail reserves the right to refuse or terminate cooperation with a Customer at any time. Individual orders are also subject to Global Mail’s discretion.

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4. Shipping and Shipping Labels:

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Global Mail uses information provided by the Customer, such as product names, prices, weights, and quantities, for cross-border shipments. This information is transmitted to transport company systems for customs clearance. Global Mail assumes no liability for the accuracy of this information.

 

Shipping labels created by the Customer are subject to charges from the moment they are created. Global Mail will attempt to cancel labels in the event of a cancellation by the Customer. If cancellation is successful, the cost of the label will be refunded to the Customer.

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5. Exclusion of Shipments:

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Goods are excluded from transport if they are prohibited under transport or postal agreements, regulations of international air transport or other associations, or if, at Global Mail’s discretion, they cannot be safely transported or are prohibited in the country of origin, destination, or transit. The Customer is responsible for ensuring that no prohibited goods are handed over for transport. In case of violations, the Customer indemnifies Global Mail against all resulting damages and third-party claims.

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6. Customs-Dutiable Goods:

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Without written agreement, shipments requiring customs clearance or subject to import duties may not be handed over for transport. The Customer is obliged to provide Global Mail with precise information about the shipment's contents. Failure to do so will result in the Customer bearing all resulting costs. Global Mail will contact the Customer to clarify how to proceed with customs goods and reserves the right to handle customs goods at its own discretion to optimize operations and costs.​

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7. Opening of Shipments for Inspection:

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Global Mail is entitled to open shipments to check for customs-dutiable or prohibited goods or to verify the nature or value of declared goods. The Customer indemnifies Global Mail against all third-party claims and reimburses Global Mail for any losses or damages resulting from the opening of the shipment.​

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8. Prices and Payment Terms:

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All prices are net prices and are subject to the applicable VAT. Monthly invoices are sent retrospectively. The payment term is 10 days net unless otherwise stated on the invoice. Payments must be made free of charges and deductions. By making the payment, the Customer confirms the correctness of the invoice. Later objections will not be considered.

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• Independence of Payment Obligation: The Customer’s payment obligation remains unaffected by complaints, delays, or grievances from their own customers or third parties. In particular, the Customer is not entitled to withhold or refuse payment due to negative reviews or delayed deliveries.

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• No Right of Retention Due to External Circumstances: Delays or disruptions beyond Global Mail’s control—including, but not limited to, third-party delivery delays, negative reviews, or contractual disputes between the Customer and their own customers—do not entitle the Customer to withhold or refuse payment.

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• Late Payment: If a Customer fails to pay an invoice on time, Global Mail reserves the right to charge late payment interest of 1% per month and to take further legal action.

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9. Undeliverable Goods:

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If a shipment or specific goods cannot be delivered for any reason, Global Mail is entitled to open the shipment and return it to the Customer at the Customer’s expense. If a return is not possible or economically unreasonable, Global Mail reserves the right to dispose of or destroy the shipment at its discretion.

 

10. Postal Regulations:

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According to certain postal regulations, postal services in various countries may impose surcharges, return shipments, or even refuse to deliver shipments. This may occur if, for example, mail is sent using a foreign postal service while the sender is located in the recipient country (so-called A-B-A remailing) or if mail is sent to a third country using a postal service that is neither the postal service of the sender’s country nor that of the recipient country (so-called A-B-C remailing).

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If your shipments are subject to surcharges, returned, undelivered, or even destroyed due to postal regulations, you as the sender are liable for the consequences and fully indemnify us against all costs resulting from this process. You are also obligated to support us upon request in contesting claims.

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Shipments that violate applicable postal regulations may be rejected, surcharged, or destroyed. The Customer is liable for all resulting costs and indemnifies Global Mail against third-party claims.

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11. Liability:

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Global Mail is liable for loss or damage of a shipment up to a maximum amount of EUR 50 per shipment. Any liability beyond this is expressly excluded unless mandatory legal provisions dictate otherwise.

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12. Applicable Law:

 

Austrian law shall apply. The exclusive place of jurisdiction for all disputes is Vienna.​

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Status: Februar 2025